Request for the name of software products used to manage IT service within OPCC.
Reference: 19017
Date Added: Dydd Iau, 12 Rhagfyr 2019
Category:
Disclosure Details
Question
I am currently doing some research into IT Service Management and Desktops ITAM trends in the UK public sector. Could you kindly provide me with the below information about your organisation:
What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
Who is your current vendor?
When does the contract with your current service desk provider end?
How much does your current ITSM service desk tool cost annually?
When will you be looking to review your current service desk tool?
What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
Who is your current vendor?
When does the contract with your current desktop provider end?
How much does your current ITAM desktop tool cost annually?
When will you be looking to review your current desktop tool?
Who is your primary IT company contact?
Answer
Two duties are placed on public authorities under Section 1 of the Freedom of Information Act 2000 (FOIA). Notwithstanding applicable exemptions, the first duty at, Section 1(1) (a), is to confirm or deny whether the information specified in a request is held. The second duty at, Section1 (1) (b), is to disclose information that has been confirmed as being held. Under the provisions of those sections of the FOIA, we can confirm that the information you seek is not held by the Office of the Police and Crime Commissioner for Gwent. Please find responses below.
What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?
No information held
Who is your current vendor?
No Information held
When does the contract with your current service desk provider end?
No information held
How much does your current ITSM service desk tool cost annually?
No Information held
When will you be looking to review your current service desk tool?
No information held
What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?
No information held
Who is your current vendor?
No information held
When does the contract with your current desktop provider end?
No information held
How much does your current ITAM desktop tool cost annually?
No information held
When will you be looking to review your current desktop tool?
No information held
Who is your primary IT company contact?
No information held
You may wish to consider submitting a request to Gwent Police on foi@gwent.pnn.police.uk for further information.