Decisions

The aim of the policy is to ensure that the Office of the Police and Crime Commissioner (OPCC) staff are able to provide a fair and accessible service to its service users and to manage contact with a very small minority of service users whose actions or behaviour are considered unacceptable.

The Police and Crime Act 2017 includes changes to the police complaints system with Police and Crime Commissioners being given the opportunity to take on more responsibility in this area. The Act provided three options for Police and Crime Commissioner to consider and having reviewed the options carefully the Commissioner has chosen the mandatory option, Model 1; giving him enhanced oversight of the complaints system and responsibility for handling appeals (reviews).

The grant is provided on the basis that I will receive such information as necessary to reassure me that the grant funding has been used effectively to provide a service that supports my priorities for Gwent as stipulated in my Police and Crime Plan and is aligned to local policing requirements.

Cost for 2019-20: £34,000 (including staff salary, office costs, management costs and pension)

This is in accordance with paragraph 124(b) of the Contract Standing Orders in the Manual of Corporate Governance.

East Local Policing Area - Total Spent = £1476.00 West Local Policing Area - Total Spent = £4622.39

The Independent Custody Visiting Scheme is a statutory Scheme under the Police Reform and Social Responsibility Act Part 3 Section 299 whose responsibility and oversight lies with the Office of the Police and Crime Commissioner, in consultation with the Chief Constable.