Antisocial behaviour case review

What is the Antisocial Behaviour Case Review?

The Antisocial Behaviour Case Review, formerly known as the Community Trigger, gives victims of antisocial behaviour the right to request action, starting with a review of their case, where a defined threshold is reached. The aim of Antisocial Behaviour Case Review is to try to find a resolution for victims and communities.

The Antisocial Behaviour Case Review should be viewed as a last resort for victims of anti-social behaviour if they believe that inadequate action has been taken to deal with their reported incidents.
If your request is accepted, your case will be considered by a panel consisting of senior representatives of the local authority, local health board, police, registered social landlords (housing provider) and others, as appropriate.

The panel will review the actions taken so far by the agencies involved and may make recommendations regarding further actions that need to be taken.

The Antisocial Behaviour Case Review does not replace the internal complaints procedures for each organisation, which will still be available to deal with any issues the victim/complainant may have with a single agency.

Who can request the Antisocial Behaviour Case Review?

  • A victim of antisocial behaviour
  • Another person acting on behalf of the victim (e.g. family member, friend, carer, councillor, MP or other professional person, all with victims consent only)
  • An individual acting on behalf of a group of residents or a community group

Assistance will be provided to those victims requiring additional support.

How can I request an Antisocial Behaviour Case Review?

If you believe that your issue or concern is relevant to the Antisocial Behaviour Case Review process, you should contact your local Community Safety Partnership. 

Blaenau Gwent





Each local area sets a threshold which must be met for the Antisocial Behaviour Case Review to be used. These thresholds include the frequency of complaints, the effectiveness of the response and the potential harm to the victim or victim making the complaint.

These thresholds will be in line with the national guidance.

How can the Police and Crime Commissioner help?

The Office of the Police and Crime Commissioner will provide a route if you wish to query the decision made by the Community Safety Partnership on whether the threshold was met or the way a case review was rand carried out.

Antisocial Behaviour Case Review procedure

To request a review of the decision made by the Community Safety Partnership please contact the Office of the Police and Crime Commissioner or the point of contact for your case review.